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EXECUTIVE OFFICE SKILLS (ACCREDITED  LEVEL 2)
 
EXECUTIVE OFFICE SKILLS (ACCREDITED LEVEL 2)
 
£250.80
 

COURSE CODE 73


 

 

Student Profile

 

This programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator.  No prior knowledge is required.

 

Objectives

 

The objectives of the course are to:

 

Introduce the benefits of good customer care

Explore ways of handling complaints and difficult customers

Demonstrate customer care in face to face and written forms of contact

Raise awareness of good practice in personnel administration

Explore the techniques of recruitment and interviewing

Demonstrate the need for staff record keeping

Explain data protection legislation

Develop project management techniques

Introduce team selection techniques

Develop an understanding of body language

Develop listening skills

Demonstrate letter writing skills

Practice good telephone communication skills

Explain the training cycle

Demonstrate training methods and techniques

 

Study Method

 

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 

 

Assessment

 

Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Accreditation

 

At the end of this course successful learners will be awarded a certificate of achievement by NCFE. This course has been accredited under NCFE IIQ Licence by Kendal Publishing Limited which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

 

Course Duration

 

Students may register at any time and have a full year to complete their studies.  The course will take around 60 hours of study to complete.

 

Pack/Course Contents

 

Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:

 

Studyguide

Comprehensive study notes for each element of the course

Self-assessment activities

Assignments

Tutor support

Assignment marking & feedback

Certification

 

Price and Payment Methods

 

Please refer to current price list

 

 

 

 

 

 

 

COURSE CONTENT

 

Unit 1 – Customer Services

Face to face contact

Dealing with awkward customers

Where are you?

Dealing with complaints

Complaints policy

Do’s and don’ts of complaint handling

Is the customer always right?

Dangerous contact

Person to person contact

 

Unit 2 – Personnel Administration

The work cycle

Recruiting

Interviewing

Contract of employment

Personnel files

Data protection

Job description

Health and safety

Staff security

 

Unit 3 – Project Management

Defining a project

Work breakdown structure

Choosing your team

Resourcing the information

Who does what?

Gantt charts

 

Unit 4– Communications

Body language

Appearance

Language

Listening skills

Letter writing

Using the telephone

Getting the message

Telecommunications Technology

Communicating with Colleagues who work away from the office

 

Unit 5 – Training Administration

The training cycle

Who benefits from training

Planning training

Preparing course materials

Delivering training

Evaluating training

 


 

 



Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


EXECUTIVE OFFICE SKILLS (ACCREDITED  LEVEL 2)
 
EXECUTIVE OFFICE SKILLS (ACCREDITED LEVEL 2)
 
 
£250.80
 

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Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 73

Enrol by post: print this postal form.

http://www.ukdistancelearningcollege.com/web/p73


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