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Mystery Shopping is one of the best-kept, yet entirely open, secrets of our generation.  Whenever you go to a shop, hotel, restaurant, petrol station, bank, council building or any other outlet where there are staff who serve you, chances are that someone in the queue you are joining is a mystery shopper. They may look like any other customer but the fundamental difference between you and them is that you are paying money out for the goods you purchase, whilst they are being paid to buy exactly the same things.

Mystery shoppers come in all shapes and sizes and it is precisely this fact that enables you to join in and earn an extra income by doing just what you already do.

Course Syllabus


    * Introduction to the Second Income Series
    * Introduction to Mystery Shopping


    * What is a Mystery Shopper?
    * What are the Goals of Mystery Shopping
    * What Makes a Good Mystery Shopper
    * Setting Your Own Objectives


    * Observation - The Key Skill
    * Developing Powers of Observation


    * Self-employment
    * Following a Brief
    * Writing Reports
    * Using Technology


    * Getting Organised
    * Organisation on the Move
    * Organisation in the Office


    * Finding Companies
    * Know Your Area
    * Different Types of Mystery Shopping


    * Start a Mystery Shopping Company
    * What To Do When Things Go Wrong
    * Getting Started


On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Mystery Shopping Certificate

Mystery Shopping Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Certificate 2 is issued by ABC Awards: Level 1 Mystery Shopping Certificate of Achievement

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Stonebridge Associated Colleges have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Stonebridge Associated Colleges to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

Who are ABC

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Tutor Support

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 60 hrs.

Additional Information

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

    * All study materials
    * Study Guide
    * Full Tutor and Admin support

The Second Income Series

The Second Income series of courses have been specifically devised to help people who already have work or other commitments of some kind, to identify a way forward towards generating an extra 25% income, or, if you currently do not have any income, to start generating some.

Although it is possible to take these ideas and to generate a full time income, that is not the goal of the programme. Each of these income streams can be followed with just a few hours each week and are flexible enough to be able to be completed at times to suit you. It does not matter if you work shifts or have caring commitments that mean you can not commit the same time each week or each month. As long as you can commit something, you can succeed and increase your income.

If you are currently employed in a business where the future can not be guaranteed, the Second Income series is an ideal safety net. If you start to set up a second stream of income now, you will be in a much stronger position later if redundancy, retirement or unemployment arrives a little sooner than expected.

Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


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Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 597

Enrol by post: print this postal form.

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