One way of considering how managers use information is in terms of three levels, as professionals, experts, and innovators.
As professionals, we use the information available in the organisation, or gathered from outside, to perform our duties responsibly by following accepted procedures. As experts, we use information to enhance our understanding of how our business works. As innovators, we use information to seek out future enterprising activities.
The professional is focussed on performing today's task well and ensuring that there will be few problems in the near term. The expert understands the business sufficiently to see how processes can be improved continually. The innovator combines business knowledge with knowledge of the wider business context to identify new opportunities and anticipates actions to counteract strategic threats.
As you work through this course, and Chapters 9 and 10 of the textbook, you will encounter technologies that help managers be effective professionals, that enable managers to become experts in their businesses, and that provide insights for innovative managers to identify new business opportunities.
After completing this course, you should be able to:
* explain the role of management support systems within managerial decision making
* classify decisions in terms of structure and type of control
* identify the information channel that is enhanced by a support system
* outline the steps in the data life cycle concept
* describe the role of background knowledge when interpreting information
* compare on-line transaction processing with on-line analytical processing
* outline the managerial issues of managing a knowledge network.
Management Support Systems
What managers do
Unstructured and structured decisions
Information Resources For Managing
On-line transaction processing
On-line analytical processing
Tutor-marked Question Paper
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Management Support Systems (Byte Size Skills Course) Certificate
Management Support Systems (Byte Size Skills Course) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 20 hrs.
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
For this course, you will need to either purchase or borrow the textbook: Information Technology for Management: Making Connections for Strategic Advantage (1999) Efraim Turban, Ephraim McLean, and James Wetherbe, second edition, New York: John Wiley.
* All study materials
* Study Guide
* Full Tutor and Admin support