Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits.
This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.
Maximise the impact of the first 15 seconds
Use the FAB formula to demonstrate benefits
Learn about power questions and active listening
Build dialogue that gets the customer interested
Deal with objections using tested methods
Five ways to close that sale
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Telemarketing Professional Diploma
Telemarketing Professional Diploma issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 72 hrs.
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
- All study materials
- Study Guide
- Full Tutor and Admin support