Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs.
The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005.
The Awarding Body
The qualifications are offered through ABC Awards, which is a leading UK awarding body with a national network of approved centres.
The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills.
Each module is supported by comprehensive study materials designed to provide students and tutors with everything required to complete their course of study. Study folders are presented in A4 ring-binder format and include study guide, core unit, elected unit(s) and student assignments.
Students are provided with a series of tutor marked assignments which are designed to ensure that learning outcomes are met.
Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required.
The Business Practices suite of qualifications provides 22 units each covering a business topic. Students may elect to study individual units or a series, and on completion will be eligible for a Diploma, Certificate or Award in Business Practices. Each student also completes a short core unit designed to promote the application of learning to a business situation.
Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment.
Business Practices Certificates
Students may elect to study any one of eight certificates each of which provide a qualification in key business disciplines:
â€¢ Sales & Marketing
â€¢ Customer Services
â€¢ Human Resources
â€¢ Human Relations
â€¢ Business Startup
Each certificate is made up of a series of study units plus a core unit which encourages students to put theory into practice.
Each certificate provides progression routes to higher level qualifications and / or professional exams, details of which can be provided on request.
Understanding Workplace Stress
â€¢ Understanding Stress â€“ its causes and effects
â€¢ Stress indicators and measuring stress
â€¢ The Stress Response â€“ reactions to stress and homeostasis
â€¢ Symptoms of Stress â€“ physiological, psychological and behavioural
â€¢ Understanding the Coping Process
â€¢ Schafferâ€™s coping model
â€¢ Managing Stress â€“ Skills and Techniques
â€¢ Relaxation and Stress
â€¢ Nutrition and Its Role in Managing Stress
â€¢ Self-Concept and Self-Esteem
â€¢ Goal Setting and Time Management
Understanding Workplace Conflict
â€¢ Sources of conflict and peopleâ€™s responses
â€¢ The five conflict handling styles
â€¢ Anger and how to deal with it
â€¢ Active listening
â€¢ Negotiating techniques
â€¢ Establishment and Community group characteristics
â€¢ Problem solving
â€¢ Mediation â€“ processes and attributes
â€¢ Caucus meetings and their value
â€¢ Crisis mediation and sources of power
â€¢ Practising conflict management through role plays and joint problem solving
Understanding Workplace Change
â€¢ The inevitability of change
â€¢ Change drivers â€“ technological, legislative, social, competition and growth
â€¢ Organisational and individual reactions to change
â€¢ Setting change objectives
â€¢ Evolution or revolution â€“two approaches to implementing change
â€¢ Planning for change â€“ the importance of preparation
â€¢ Consultation and communicating â€“ with staff, customers, stakeholders
â€¢ Planning resources for change
â€¢ Project managing change processes, including GANTT charts
â€¢ Transitional arrangements
â€¢ Monitoring change and adapting the plan
â€¢ Evaluating the effects of change
Understanding Workplace Equality & Diversity
â€¢ What diversity is
â€¢ Identity, stereotyping and prejudice
â€¢ The case for valuing diversity including ethics and values, changes in society, people management, legislation and making full use of human resources
â€¢ The Equality Strands of Gender, Race, Disability, Sexual orientation, Religion or Belief and Age
â€¢ Direct discrimination
â€¢ Less favourable treatment
â€¢ Indirect discrimination
â€¢ Harassment and bullying
â€¢ Key Legislation including:
- Sex Discrimination Act 1975
- Employment Act 2002
- Equal Pay Act 1970
- Sex Discrimination Burden of Proof Regulations 2003
- Race Relations Act 1976
- Race Relations (Amendment) Regulations 2003
- Disability Discrimination Act 1995
- Disability Discrimination (Amendment) Regulations 2003
- E- Employment Equality (Gender Reassignment) Regulations 2003
- Employment Equality (Religion or Belief) Regulations 2003
- Rehabilitation of Offenders Act 1974
- Human Rights Act 1998
- Fixed Term Employees (Prevention of Less Favourable treatment) Regulations 2002
- Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2002
â€¢ Age Discrimination
â€¢ Adopting and promoting good practice with customers, clients and colleagues
â€¢ Sources of advice, information and useful addresses
Core Unit 1
Reviewing and Improving Business Practices
â€¢ The importance of active, rather than passive learning
â€¢ Prioritising actions through impact assessment techniques
â€¢ Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones
â€¢ Monitoring change including obtaining feedback, measuring impact, quality assurance
â€¢ Planning future learning and development including sources of information and advice