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CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
£280.00
 

COURSE CODE 180


 

 

       
 


 

 

 

 

 
 

 

 

 

 


 

Student Profile

 

This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management.  No prior knowledge is required.

 

Objectives

 

The objectives of the course are to:

 

Understand basic concepts of conflict management

Explore techniques for managing conflict effectively

Demonstrate five conflict handling styles

Adopt good listening techniques

Understand negotiation techniques

Describe problem solving approaches

Demonstrate mediation techniques

Demonstrate how to cope with crises

Describe the concepts of self-development

 

 

Study Method

 

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 

 

Assessment

 

Each element is followed by a written assignment, which is submitted and then marked by your tutor.  There is no external examination required.

Course Accreditation

 

At the end of this course successful learners will be awarded a certificate of achievement by NCFE. This course has been accredited under NCFE IIQ Licence by Kendal Publishing Limited which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

 

Course Duration

 

Students may register at any time and have a full year to complete their studies.  The course will take around 60 hours of study to complete.

 

Pack/Course Contents

 

Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:

 

Studyguide

Comprehensive study notes for each element of the course

Self-assessment activities

Assignments

Tutor support

Assignment marking & feedback

Certification

 

Price and Payment Methods

 

Please refer to current price list

 

 

 

COURSE CONTENT

 

 

The course is divided up into three modules, as follows:

 

 

1 Conflict and anger

 

understand the sources and nature of conflict

consider different conflict-handling styles

learn to understand and deal with anger

           

2 Listening skills

 

understand the ideal listening process

deal with prejudices which may damage your ability to listen

beware of traps for listeners

 

3 Negotiation 

understand the nature of establishment-community conflicts

see how these groups approach conflict situations

understand the ‘joint problem solving’ approach

learn good negotiating practice

consider strategies for rescuing difficult situations

 

4 Mediation

 

understand the meaning and nature of mediation

know when mediation is useful

understand the phases of the mediation process

deal with problems that can arise during this process

know what qualities you need to develop to be an effective mediator

 

5 Crisis Mediation

 

understand the problem of re-entry

look at causes of power imbalances in negotiation

learn to deal with these power imbalances

understand the importance of establishing a good working relationship with the other party

deal with the need for mediation in crisis situations

           

6 Practical Conflict Management Techniques

           

Practical exercises for developing conflict management skills including

Anger management

Listening Skills

Negotiation

Joint Problem Solving

Role Plays

Adopting good practice

Things to avoid

 

 



Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
 
£280.00
 

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Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 180

Enrol by post: print this postal form.

http://www.ukdistancelearningcollege.com/web/p180


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