This course covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission. Managing a Quality Service includes units on:
Enabling and developing staff;
Managing expectations and planning for the future.
Course is ideally suited for:
Nurses caring for older people in NHS and Care Home settings who want to make a difference and to improve quality care;
Supporting the NVQ 4 Registered Manager Award;
There are no previous skills or qualifications required to register for this course. Ideal for total beginners.
This course consists of the following modules. Assignments are completed at the end of each one.
ยท Doing things different
ยท What level of care are you providing now?
ยท Moving forward
ยท Underpinning structures: risk management
ยท Supportive processes
ยท Special skills for special people
ยท Enabling and developing staff
ยท Enabling older people
ยท Partners in care
ยท Managing expectations
What qualification is awarded upon completion?
Every successful student will be awarded the Level 2 Certificate in Care Management Skills.
How long will this course take to complete and do I have to complete within a certain time?
Students can register for this course at any time. Average completion time is approximately 150 hours overall, however you may take as long as you wish to complete. There is no time limit at all.
What is included in the price of my course?
ยท Official course manual.
ยท A4 ring binder
ยท Blank CD for storing coursework.
ยท Plain A4 paper.
ยท Pen and pencil.
ยท Freepost Envelopes.
ยท Unlimited email support (Monday to Friday)
This course comes enclosed in a study bag enabling you to transport your course anywhere you wish. Giving you total flexibility.
What if I need to ask a question relating to my course?
All students can email student support with any questions they may have from Monday to Friday 9am - 9pm.
How is my Coursework assessed?
You will be required to submit your assignments via email or alternatively you can use the freepost envelopes supplied in your study pack. (Freepost available to UK students only). Once received it will be assessed by student support and a report issued on your progress with any relevant comments. Three grades can be achieved PASS, MERIT or DISTINCTION. All assignments can be re-submitted for re-grading if necessary.
Will I be required to sit an exam?
This course is completed using continual assessment. Allowing us to closely monitor your progress. Therefore no examination is required.